Complaints about Nationwide's Fairer Share Payment scheme
We have been asked by some members of Nationwide to investigate complaints about the Fairer Share Payment scheme.
www.financial-ombudsman.org.ukHere’s the latest on Nationwide’s Fairer Share payments.
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What it is: Nationwide Building Society’s Fairer Share Payment is a £100 bonus paid to eligible members who hold a current account and also have a qualifying savings or mortgage product. It’s part of Nationwide’s mutuality approach, returning value to members when the society performs well. This has continued for a third year running, with large-scale payouts in 2025 and ongoing eligibility criteria.[3][5][7]
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Latest status: In 2025, Nationwide announced completing the rollout for that year’s Fairer Share, with more than four million eligible members receiving £100 on the first day of rollout, and overall payouts exceeding £1 billion across 2025 (including Fairer Share and other value returns). The payments are typically scheduled across the summer, with the organization aiming to complete disbursements within a similar window each year; however, exact timelines can vary by year and member status.[1][3]
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How to know if you’re eligible: Eligibility generally requires having a Nationwide current account plus a qualifying savings or mortgage product with Nationwide, and being an eligible member as defined by Nationwide’s criteria for the year. The precise criteria can change annually, so check Nationwide’s official Fairer Share page for the current year’s eligibility details.[7]
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Additional context: Nationwide has highlighted substantial value returned to members in recent years, including a large “Thank You” and other value-sharing measures beyond the £100 payments, underscoring its mutuality model and financial strength as a factor enabling these distributions.[1][3]
If you’d like, I can summarize the exact eligibility criteria for the current year from Nationwide’s official page, or help you estimate your potential payout based on your account status. Please tell me your current account, savings, and mortgage products with Nationwide (if any) and your country/region within the UK, and I’ll tailor guidance.